Exchange or Return of Goods
At Pastelbd, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we are here to help.
Return Policy
We accept returns under the following conditions:
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Damaged During Delivery: If your product arrives broken or damaged, please contact us within 24 hours of receiving your order.
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Incorrect Item: If you receive an item different from what you ordered, please contact us within 7 days of receiving your order.
Return Process
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Contact Us: Reach out to our customer support team at [contact information] with your order details and the reason for the return.
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Return Authorization: You must provide us with an unboxing video. Our team will provide you with a return authorization and instructions for returning the item.
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Return Shipping: Please pack the item securely and send it back to us using the provided instructions. We recommend using a trackable shipping method.
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Refund or Replacement: Once we receive the returned item and confirm the issue, we will process your refund or send a replacement, based on your preference.
Additional Information
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Timeframe: Returns must be initiated within 24 hours of receiving your order.
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Condition: Items must be returned in their original packaging and condition.
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Shipping Costs: We will cover the return shipping costs for damaged or incorrect items.
We appreciate your understanding and cooperation. Our goal is to ensure you have a positive shopping experience with Pastelbd. If you have any questions or need further assistance, please don\’t hesitate to contact our support team.
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FAQs
What are your delivery options?
We offer Standard Delivery (3-5 days) and Express Delivery (1-2 days).
Express Delivery is only available at Dhaka City.
How can I track my order?
Once your order is dispatched, you will receive a notification with tracking information from the Courier.
What is your return policy?
We accept returns if the product is broken during delivery or if you receive a different product than what you ordered. Please contact us in front of the delivery rider after receiving your order to initiate a return.
Do I have to sign in to order?
No